Shipping policy
Every GlowMemories order ships free, with tracking, and is carefully inspected and packed before it leaves us.
Processing
Orders are normally processed within 1–3 business days. Business days exclude weekends and public holidays.
During the Christmas season and other high-volume periods, processing may occasionally take a little longer.
Delivery
Standard shipping normally takes approximately 7–15 business days after dispatch.
Delivery estimates are not guaranteed and can be affected by carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Ordering for Christmas
December is our busiest time of year and carriers are at their slowest. If your orb is a Christmas gift, please order as early as possible. We can’t guarantee delivery by a specific date.
Shipping Cost
Standard shipping is free on every order. Any taxes or duties that apply in your country are shown at checkout or charged by your local authorities on delivery.
Tracking
Once your order ships, we’ll email your tracking link to the address you used at checkout.
Tracking can take 24–72 hours to update after dispatch or while your parcel moves between carrier networks.
Shipping Protection
You can add optional Shipping Protection ($3.99) at checkout. If a protected order is lost, stolen or damaged in transit, contact us and we’ll send a replacement at no extra cost.
Damaged on Arrival
The orb has a glass dome, and we pack it to travel safely. If it still arrives damaged, email us within 7 days of delivery with your order number and a photo of the orb and the packaging, and we’ll ship a free replacement.
Lost or Delayed Parcels
If tracking shows your parcel is significantly delayed or appears lost, contact us and we’ll open an investigation with the carrier. If a parcel is confirmed lost before delivery, we’ll provide the appropriate remedy in accordance with applicable law.
For consumer purchases, the risk of loss remains with GlowMemories until the goods are received by you or a person you designate, except where applicable law provides otherwise.
Marked as Delivered
If tracking shows your parcel as delivered but you can’t find it, please check around your delivery location and with household members, neighbours or building reception, then contact the carrier and our support team. We may ask you to confirm your address and help with the carrier’s investigation.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct. If you spot a mistake, email us right away: if your order hasn’t shipped yet, we’ll do our best to update it. Once dispatched, changes may no longer be possible.
Battery Notice
The orb contains a small built-in rechargeable lithium battery and ships in line with carrier rules for battery products.
Customs
International shipments may go through customs in the destination country, which can occasionally cause delays outside our control.
Need Help?
Email us at paragonventures.xxx1@gmail.com with your order number and we’ll get back to you as soon as possible.
Last updated: October 31, 2026